Job Opening: Customer Service Representative

Euro – Essentialsis a whole sale spa product provider with over a decade of experience in the field. We provide an exciting and fulfilling work environment and look for motivated and enthusiastic individuals to join our team.

Job purpose

Working as a Customer Service Representative you will be responsible for handling inbound calls from existing and potential customers. You are required to assist customers in the show room in regards to product purchase and scheduling their education sessions. The primary role of this position is to exceed customers’ expectations with a superior service experience.

Duties and responsibilities

To perform duties within customer service/sales department but not limited to:

  • Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.Developing and achieving sales goals
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution.
  • Inform clients about ongoing sales and promotion.
  • Fulfill customer expectations in a manner that complies with policies, practices and procedures
  • Effectively intake and process customers’ orders in timely fashion.
  • Take initiative on learning opportunities.
  • Participating and supporting educational events and trade shows.
  • Checking and verifying customer information and databases.

Ideally, you have two years of customer service experience (preferably in the professional salon/spa/distribution environment) . You must be self motivated, organized and have excellent time management skills. You are charismatic, self-motivated, driven by results and computer savvy.  You have great communication skills along with a strong work ethic. Above all, you have a love for our industry.

Requirements:

  • Toronto based (Vaughan, Brampton, Markham)
  • Strong business acumen
  • Experience in the skin, health and beauty industry recommended
  • Two years of customer service and/or sales experience in the skin care or similar industry
  • Excellent computer skills

Rewards include:

  • Attractive salary and commission remuneration
  • Ongoing education on product and treatment knowledge

We thank all candidates for applying but only those that are qualified will be contacted. No agencies.